Question 1

What is Vital Software's core focus?

Accepted Answer

Vital Software is a purpose-built automotive data platform for Australian OEMs and Dealer Groups. We connect to DMS and LMS systems, consolidate dealership data and deliver it through a powerful CRM and Business Intelligence platform giving every level of the business a clearer picture of performance.

Question 2

Which DMS platforms do you support for OEMs and Dealer Groups?

Accepted Answer

Vital Software has native bidirectional integrations with Pentana EraPower, Titan DMS and Auto IT, the most widely used DMS platforms across Australian dealerships as well as connections with major LMS providers. OEM-level and Dealer Group reporting is always drawn directly from source system data, ensuring accuracy across your entire network.

Question 3

How does Vital Software sync with your DMS?

Accepted Answer

Vital Software connects directly to your DMS via native bidirectional integrations meaning customer records, vehicle data and service history sync automatically between your DMS and Vital Software in real time. Updates flow both ways, eliminating manual double-entry and ensuring your CRM always reflects what's happening on the floor.

Question 4

Why is Vital Software's reporting better than what my DMS provides?

Accepted Answer

Your DMS is built to manage dealership operations, not to deliver the kind of business intelligence that drives strategic decisions. Vital Software sits on top of your DMS data and transforms it into customisable dashboards and automated reports that give dealer principals, group managers and OEMs a clear, real-time view of performance across every area of the business. Where your DMS shows you raw data, Vital Software shows you what it means.

Question 5

How does Vital Software provide network-wide visibility?

Accepted Answer

Vital Software consolidates data from every dealership in your Australian network into a single unified BI dashboard, aggregating lead performance, sales activity and customer engagement across all sites in real time. No more manual reporting requests to individual dealers, no more waiting for end-of-month summaries.

Question 6

As an OEM, how does Vital Software consolidate data across a mixed dealer network?

Accepted Answer

One of the most common challenges for OEMs operating across a large dealer network is that individual dealers run different DMS platforms, making it nearly impossible to get a consistent, consolidated view of network performance. Vital Software connects to all major DMS platforms used across Australian dealerships and aggregates that data into a single unified BI dashboard. So regardless of what system each dealer runs, you get one accurate, real-time view of lead performance, sales activity and customer engagement across your entire network.

Question 7

How does Vital Software manage the ongoing complexity of data extraction across my dealer network?

Accepted Answer

Dealer networks are constantly changing, dealers join and leave the network, switch DMS platforms, turn over staff and update their configurations. Managing the data feeds that underpin your network reporting is a significant operational overhead that only grows as your network scales. Vital Software handles all of this for you, actively managing your data extraction and delivery pipeline so that when a dealer changes system, onboards for the first time or drops off the network, your data flow is maintained without your team needing to get involved. You get uninterrupted, accurate network data without carrying the operational burden of keeping it all running.

Question 8

Why should I use Vital Software for data aggregation instead of doing it myself?

Accepted Answer

Building and maintaining your own data aggregation solution requires significant ongoing investment in development resources, DMS expertise and infrastructure and that's before accounting for the complexity of managing bidirectional data feeds across multiple platforms simultaneously. Vital Software has already solved this problem, with native integrations into the major DMS and LMS platforms used across Australian dealerships, built and refined over years of working directly with OEMs and Dealer Groups. Your team gets the consolidated data view you need from day one, without the cost, risk or distraction of building it yourself.

Question 9

Can Vital Software build custom integrations or data feeds for our specific requirements?

Accepted Answer

Yes. If your business requires a data feed or integration that doesn't exist out of the box, Vital Software can build it. We work directly with your team to scope and deliver custom integrations tailored to your internal systems and data requirements, ensuring your network data flows exactly where it needs to.

Question 10

Does Vital Software take on custom development projects for OEMs?

Accepted Answer

Vital Software partners with OEMs to scope and deliver custom development projects from the ground up. Whether it's a new capability, a unique workflow or a solution to a business problem specific to your network, our team will work with you to define the requirement and build it.

Question 11

Can we get dedicated development resources for our OEM-specific work?

Accepted Answer

Vital Software can allocate dedicated development resources to your OEM projects, giving you a team that understands your business, your systems and your priorities, rather than competing for attention in a generic support queue.

Question 12

What reporting does Vital Software provide?

Accepted Answer

Vital Software provides full visibility across the entire automotive operation, from sales pipeline and lead conversion rates through to workshop utilisation, booking rates and parts department performance. Track how leads are progressing, where they're dropping off and how teams are performing against targets, while keeping a close eye on service and aftersales activity. Everything is pulled directly from DMS and LMS data in real time, delivering one complete picture of business performance without the need to jump between systems.

Question 13

Can Vital Software deliver reporting or tooling beyond the standard platform?

Accepted Answer

Yes. Where your requirements go beyond standard platform configuration, Vital Software can design and build bespoke reporting views or standalone tools purpose-built for your specific business needs. If the platform doesn't do it today, that doesn't mean it can't.

Question 14

Can I stop building my performance reports manually every month?

Accepted Answer

Vital Software automates your dealership reporting by pulling data directly from your DMS and CRM in real time. Your dashboards are always current, your reports run automatically and your management team gets the information they need without anyone spending hours in spreadsheets.

Question 15

Can I build my own dashboards and reports without needing a developer?

Accepted Answer

Vital Software's analytics platform lets your team create and customise dashboards without any technical expertise or development resources. Drag, filter and configure the views that matter to your business, and update them as your reporting needs change, no tickets, no waiting, no developer required.

Question 16

Can reporting be customised to our specific KPIs?

Accepted Answer

Yes. Vital Software's BI platform is purpose-built for OEM and Dealer Group decision-making, with reporting views that can be configured to reflect your brand standards, network structure and specific performance metrics not a generic template that requires you to adapt your processes around it.

Question 17

Can Vital Software automate service marketing to my customers?

Accepted Answer

Vital Software uses live data from your DMS to automatically trigger personalised service reminders, maintenance follow-ups and re-engagement campaigns based on each customer's actual vehicle history. The right message reaches the right customer at exactly the right time with no manual effort required from your team.

Question 18

Does Vital Software include tools for managing outbound service calls?

Accepted Answer

Vital Software includes outbound calling tools that help your service team manage phone-based follow-ups and reminders. Your team can work from prioritised call lists built from your DMS data, log outcomes and track activity, ensuring no customer falls through the cracks and your service drive stays full.

Question 19

Can Vital Software automatically remind my customers when their car is due for a service?

Accepted Answer

Vital Software uses live data from your DMS to automatically send personalised service reminders to your customers based on their actual vehicle history,no manual list building or sending required. The right customer gets the right message at exactly the right time, driving workshop bookings without any effort from your team.

Question 20

Can I send one-off SMS and email campaigns to my customer database through Vital Software?

Accepted Answer

Yes. Beyond automated service reminders and re-engagement campaigns, Vital Software lets you send bulk SMS and email campaigns to your customer database whenever you need to. The platform is built to handle large-scale sends, comfortably delivering tens or even hundreds of thousands of emails in a single campaign. Whether it's a seasonal promotion, a recall notification or a special event, you can build your audience, craft your message and send it at scale directly from the platform no third-party tools or manual list exports required.

Question 21

Can I track how my customers are engaging with the emails I send?

Accepted Answer

Vital Software provides engagement tracking across your email campaigns, so you can see who's opening your emails, what they're clicking on and how your campaigns are performing overall. This gives your marketing and service teams clear visibility over what's working and what needs adjusting, rather than sending emails into the dark and hoping for the best.

Question 22

Can Vital Software handle the data governance requirements of a large network?

Accepted Answer

Vital Software is built to meet the data governance expectations of large manufacturer networks. Our platform supports controlled data access by region, brand or dealer group, ensuring the right people see the right data and sensitive network information remains appropriately restricted across your organisation.

Question 23

What is the typical onboarding timeline?

Accepted Answer

Onboarding timelines vary depending on your DMS environment and network size, but Vital Software's implementation team manages the entire process from DMS integration through to dashboard configuration. We work directly with your team to ensure everything is ready before go-live.

Question 24

Is technical support based in Australia?

Accepted Answer

Vital Software's support team is based in Australia and understands the local automotive market, dealership structures and the DMS platforms your business runs on. You won't be dealing with an offshore help desk unfamiliar with your systems.

Frequently Asked Questions