Service Performance Report

The Service Performance Report allows dealers to view key metrics from the service department(s) at the dealership. These metrics include:

• Total service sales, costs and GP
• Total labour sales, costs and GP
• Total parts sales through the workshop, costs and GP
• Total sublet sales, costs and GP
• Sales mix – proportion of sales by retail, internal and warranty
• Labour mix – proportion of labour sales by retail, internal and warranty
• Parts mix – proportion of parts sales through the workshop by retail, internal and warranty
• Number of service invoices – by retail, internal and warranty
• In- and ex-PMA service sales, costs and GP (for retail sales)
• Average retail service invoice value
• Average parts sold per retail service invoice
• Average labour sold per retail service invoice
• Parts to labour ratio for retail service invoices
• Scheduled services as a proportion of total retail services (where possible to evaluate)
•  Sublet as a proportion of total labour sales